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OUR DELIVERY SERVICE
- Shipping options may vary depending on the delivery address, what time you place your order and item availability.
- When We process your order, we will show you the shipping methods available, the cost and the estimated delivery date.
- Please note that shipping is only process on working days.
- Please remember that the shipping address of your order must be in the same market/region as where you made the purchase.
We will mainly use the shipping services of Thailand Post and Shopee Express. Customers can check the progress of the delivery from the website of the selected carrier.
We willing to follow-up and inquiries with the carrier if there is a delay in shipping.
Customers should check the parcel and information every time before signing the receipt of the product and in case the packet is damaged refuse and don't accept it. Take a picture and send to us.
- If available where you live, you will have the option to upgrade your shipping method for faster delivery (such as Express service).
- If you choose to upgrade your shipping method to Express, your order will be ship usually by DHL , depending from your location.
- We are able to ship with Express Service only on Business day.
- Business days are Monday-Friday, excluding official holidays within the Kingdom of Thailand.
PLEASE BE INFORMED THAT ANY ORDER OVER THB 15,000 WILL BE SHIPPED WITH INSURANCE
FREQUENTLY QUESTIONS
When will my order ship?
We ship most items within 1 working days and in some case also sameday business day. You will get an email notification with your tracking information once your order is on its way.
How can I check the status of my order?
You will get an email with your tracking number and estimated delivery date once your order ships. Note it may take the shipping company 12 hours to update your shipping information.
Refusal of Delivery
If you refuse delivery of an order, the package will be returned to our warehouse. You will receive a refund for the merchandise, but shipping charges are non-refundable and will be charged to you even if the item is marked as shipping free.
Taxes and duties
Taxes are included in the item price and in most case also shipping cost.
We issue for each order a regular tax invoice, please let us know your tax id.
Incorrect Shipping Address
If you input your shipping address incorrectly, we are not responsible for any delivery issues.
Lost or Stolen Packages
We are not responsible for lost or stolen packages. In the event a package is lost or stolen, the receiver will need to contact the shipper to open an investigation. We are unable to move forward until the investigation is complete on shipper's end. If the shipper determines that your package was delivered we are unable to reship or refund your order. Kindly note, in some cases, the shipper may require a police report to open an investigation.
Anyway for order over THB 2,000 we ship with insurance that in most case can cover those kind of problems.
Please contact our Customer Care if you need any assistance, by email at info@italiankitchenthailand.com
OUR RETURN POLICY
Customer satisfaction is our top priority and we hope that you will be delighted with your purchase, however, if for any reason you would like to return your item/s, please follow guidelines bellow. You can return an item/s for a refund, within 7 days of receiving your original order.
To proceed your return:
- Please contact us to authorize your return within 7 days of receiving your order. You can contact us by email at info@italiankitchenthailand.com - please quote your order number and reason for return.
- Shortly after approving your return inquiry, an email with address of our warehouse will be sent to your email. All items you would like to return should be shipped to the address provided in this email.
- At this moment we are unable to offer free Returns. We are working hard to make it free for you in a near future.
- All items should be returned in the original cardboard box, and in their original condition.
- Please make sure that all goods are returned new, unused and with all accessories . Item/s must not be damaged.. Dirty and faulty products won’t be accepted.
- Once we have received and approved your return, please allow up to 5-7 working days for your return to be processed.
Important information:
- Italian Kitchen Thailand reserves the right not to refund the item following a return if the above conditions are not met.
- Shipping costs or costs of returning the items are not refundable and you will be refunded the product value only.
- Items on sale cannot be returned or exchanged.
- Refunds can only be made to the payment method originally used to pay for the order.
- Refunds may take up to 10 business days to appear on your bank account.
Incorrect or faulty goods:
- If you have received incorrect, damaged or faulty item, please contact us by email info@italiankitchenthailand.com sending to us a clear photo of the damage item/s , or the incorrect item/s you have received as soon as you receive your order.
- Returns of faulty goods will be accepted only if the goods were faulty when delivered.
- We will replace a faulty item if a replacement is in stock and available. If we are unable to offer you a replacement item, we will offer you a choice of receiving a credit or a refund to your card to the value of the item at the time of purchase.
SHIPPING CARRIERS
Order online & Pick up in the shop
For item/s with a weight more than 20 kg
THAILAND POST
Medium Fast delivery
SHOPEE EXPRESS
Fast Delivery
DELIVERY & INSTALLATION
For machines with a value over THB 40,000 and only in Bangkok Area we are able to delivery and install your item for free !
Ask information before purchase
Please contact our Customer Care if you need any assistance, by email at info@italiankitchenthailand.com